After a social media stir whipped up around the termination of West Plains resident Frank Swanson's employment at the local Walmart, a spokeswoman for the company based in Bentonville, Ark., told the Quill by phone Tuesday, "Letting an associate go is never easy. Part of being a cashier is making sure customers are paying for their merchandise before they leave. In many instances, that was not happening, so Frank Swanson was let go.”
Swanson's sister Babbi Marsh, a former Walmart employee herself, replied, "He never let anyone walk out without paying for their merchandise. What he was told was that he was being let go for excessive price matching."
A Facebook event page, "Hugs for Frank," purports the reason for Swanson's termination was that Swanson was fired for hugging a customer.
She said that, as a supervisor herself, she understands that Walmart has a policy and rules that must be followed, though she wishes it could have been handled differently.